Frequently Asked Questions
Everything you need to know about shopping with Zebra Pen.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated during checkout.
Are your products covered by a warranty?
We stand by the quality of our products. Most items come with a one-year limited warranty against manufacturing defects from the date of purchase.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact us within one hour of placing your order if you need to make changes or cancellations.